Mobile Service Technician Jobs 2026 at Sutton Ford Matteson IL
Sutton Ford in Matteson, Illinois is hiring Mobile Service Technicians with an hourly wage of $22. This unique position involves traveling to customer locations in a company-provided mobile service van to perform vehicle maintenance and repairs, bringing dealership-quality service directly to where customers live and work.
Working as a mobile technician offers more variety than traditional shop-based mechanic work. You’ll see different locations daily, interact directly with vehicle owners, and enjoy independence managing your own mobile service route. Sutton Ford operates as a family-owned dealership, creating a workplace culture focused on long-term employee retention rather than quick turnover.
What Mobile Service Work Involves
Unlike conventional automotive technicians who stay in one service bay all day, mobile technicians drive equipped vans to customer homes, workplaces, and other locations. You’ll handle basic maintenance tasks like oil changes, filter replacements, brake inspections, battery services, and recall work that doesn’t require specialized shop equipment.
The role combines mechanical skills with customer service abilities. You’ll explain repair needs to vehicle owners face-to-face, not through service advisors. This direct interaction requires clear communication and professionalism since you’re representing the dealership in customers’ driveways and parking lots.
Why Mobile Service Matters
Mobile service addresses a real customer need. Many people struggle finding time to visit dealerships during business hours, juggling work schedules and transportation logistics while their vehicle gets serviced. Bringing service to them eliminates these hassles, making you an important part of modern automotive service delivery.
Understanding Sutton Ford
Sutton Ford operates in Matteson, serving the south Chicago suburbs. Being family-owned and operated distinguishes it from corporate-owned dealership chains where decisions come from distant headquarters. Family businesses often prioritize employee stability and workplace culture differently than large corporations.
The dealership emphasizes its connection to the Ford brand, which carries historical significance in American automotive manufacturing. Working for a Ford dealer means access to Ford-specific training, certifications, and career development within the brand’s network.
Position Details
Sutton Ford is filling Mobile Service Technician positions for their Matteson location. The job posting doesn’t specify exact vacancy numbers, suggesting they’re building their mobile service team and may hire multiple qualified candidates.
Who Can Apply
The requirements balance technical qualifications with practical considerations for mobile service work.
Educational and Certification Background
B-level technician qualifications or higher are preferred, meaning ASE certifications or equivalent technical training demonstrating competency beyond basic automotive knowledge. Ford certifications provide advantages but aren’t mandatory, indicating the dealership will invest in training the right candidate through Ford’s certification programs.
The role requires being detail-oriented and organized since you’ll manage your own schedule, parts inventory in the van, and customer appointments without constant supervision.
Experience and Skills Needed
A valid driver’s license is absolutely required since driving the mobile service van constitutes a primary job function. Service technician experience is preferred, meaning background working on vehicles professionally, not just hobby-level mechanical knowledge.
Strong technological competency matters significantly. You’ll use tablets for accessing service information, documenting work performed, ordering parts, and communicating with the dealership. Comfort with digital tools is essential for modern mobile service operations.
Personal Qualities
Customer service abilities rank equally with technical skills for this position. You need natural disposition toward putting customers first, remaining calm and responsive when dealing with frustrated vehicle owners, and representing the dealership professionally in varied settings.
Excellent time management allows you to organize daily appointments efficiently, arrive punctually, and complete work within scheduled timeframes. Independence and self-motivation matter since you’ll work without direct supervision most of the day.
Daily Responsibilities Breakdown
Your workday begins organizing and preparing for scheduled appointments, reviewing service orders, and ensuring your mobile van contains necessary parts and tools. You’ll drive to customer locations following your appointment schedule.
At each stop, you’ll perform vehicle repairs or maintenance work as outlined on repair orders in clean and efficient manner. Jobs include routine maintenance, addressing recalls, and basic repairs manageable with mobile van equipment.
Regular communication with the Mobile Service Coordinator, Parts Department, and Dealer Management keeps everyone informed about job progress, parts needs, and customer situations. This coordination ensures smooth operations despite working remotely from the main facility.
Throughout the day, you’ll engage with different customers, explaining work performed and building loyalty through exceptional service experiences that encourage repeat business.
Application Steps
Sutton Ford uses Hireology’s recruitment platform for processing applications. Here’s how to apply properly.
Visit the official Sutton Ford careers page where the Mobile Service Technician position is listed.
Review the complete job description to confirm you meet the requirements and understand the role fully.
Click the apply button and create a candidate profile on Hireology’s system using your email and contact information.
Complete the application form with details about your automotive experience, certifications, and technical training. Be specific about service technician work you’ve performed previously.
Upload your resume highlighting relevant automotive experience, any ASE or manufacturer certifications, and customer service background.
Submit your application and monitor your email for responses from Sutton Ford’s hiring team regarding interviews.
Benefits Worth Noting
The $22 hourly wage translates to approximately $45,760 annually for full-time work, though actual earnings depend on hours worked. Beyond base pay, Sutton Ford offers health, medical, and dental insurance coverage, which significantly impacts total compensation value.
The 401K plan helps with retirement savings, while paid time off and vacation provide work-life balance. Employee vehicle purchase plans offer discounts when buying Ford vehicles for personal use.
Growth opportunities exist within the dealership for technicians who demonstrate strong performance and pursue additional certifications. The family-owned structure and emphasis on long-term job security suggest lower turnover than some automotive employers.
Flexible work schedules accommodate personal needs better than rigid shift systems, though mobile service still requires availability during customer-convenient hours.
Application Timeline
The job posting doesn’t specify an application deadline, indicating Sutton Ford reviews candidates continuously until finding suitable hires. Applying promptly improves your chances since qualified early applicants typically receive interview invitations first.
More Career Options
While exploring automotive careers, consider other fields like artificial intelligence jobs 2026 for diverse professional opportunities beyond traditional trades.
Frequently Asked Questions
Do I need Ford-specific experience to apply?
Ford certifications are preferred but not required, meaning experience with other automotive brands qualifies you for consideration. Sutton Ford values general service technician competency and willingness to learn Ford-specific systems through their training programs. If you’ve worked on Chevrolet, Toyota, Honda, or other makes professionally and possess strong fundamental mechanical skills, you can apply. The dealership will provide Ford technical training to qualified candidates who lack brand-specific background, especially for mobile service procedures and recall work that requires manufacturer knowledge.
What happens if I encounter repairs beyond mobile van capabilities?
Mobile service technicians handle basic maintenance and repairs manageable with van-based tools and equipment. When you identify issues requiring shop equipment like lifts, alignment machines, or specialized diagnostic tools, you’ll communicate with the Mobile Service Coordinator to schedule the customer for in-dealership service. Part of your role involves assessing whether repairs are mobile-appropriate or need facility resources. You won’t be expected to perform transmission overhauls or complex engine work in customer driveways. Clear communication helps manage customer expectations when their vehicle needs more extensive service than mobile capabilities allow.
How does weather affect mobile service work?
Mobile technicians work outdoors in customer locations regardless of weather conditions, though extreme weather may require rescheduling appointments for safety. You’ll perform oil changes in summer heat and winter cold, so physical comfort varies seasonally. The mobile van provides some shelter, but you’re not in climate-controlled shop environments. Rain, snow, and temperature extremes impact working conditions more than traditional shop positions. However, many technicians appreciate the variety and independence despite weather challenges. Sutton Ford likely provides appropriate seasonal work gear, and the flexible schedule mentioned may allow some adjustment around severe weather days.
Final Thoughts
Sutton Ford’s Mobile Service Technician position offers interesting opportunities for automotive professionals seeking independence and customer interaction beyond traditional shop work. The $22 hourly wage combined with comprehensive benefits including health insurance, 401K, and paid time off creates decent total compensation for the Matteson area.
The requirements of B-level qualifications, service experience, and valid driver’s license are achievable for many working technicians, while the preference for Ford certifications rather than requiring them opens opportunities for capable mechanics from other brands.
If you enjoy automotive repair work but want more variety than stationary shop positions, possess strong customer service abilities alongside technical skills, and value independence in your daily work, this role deserves consideration. The family-owned dealership culture and emphasis on long-term job security suggest a workplace invested in employee retention. Apply through Sutton Ford’s careers portal if mobile service work aligns with your professional goals and you can work effectively in the varied conditions this unique automotive position requires.
