NADRA Call Center Agent Jobs 2026 Islamabad and Wah Cantt
National Database and Registration Authority (NADRA) is hiring Call Center Agents with monthly salaries ranging from PKR 30,000 to 40,000. This government position serves in the Public Registration Department with postings allocated at different area offices located across Pakistan, primarily in Islamabad and Wah Cantt.
What makes this opportunity significant is working for NADRA, Pakistan’s premier database and registration authority handling national identity cards, passports, and citizen data. The prestige of government employment combined with NADRA’s modern infrastructure and critical national importance creates stable career opportunities serving millions of Pakistani citizens through call center operations.
Understanding the Call Center Agent Role
As a Call Center Agent at NADRA, you’ll handle incoming calls from citizens seeking assistance with registration services, identity cards, passport applications, and various NADRA procedures. This customer-facing role requires clear communication, problem-solving abilities, and patience when dealing with diverse callers who may be frustrated or confused about documentation processes.
You’ll provide information about NADRA services, guide callers through application procedures, resolve complaints, answer questions about document requirements, and escalate complex issues to supervisors when necessary. Call center work demands professional phone etiquette, accurate information delivery, and maintaining composure during high call volumes or difficult interactions.
Public Service Impact
Working in NADRA’s call center means directly serving Pakistani citizens navigating important life documents like CNICs, passports, and birth certificates. Your assistance helps people access essential government services, making this role more meaningful than typical commercial call center work selling products or services.
The Available Position
NADRA is hiring one Call Center Agent for the Public Registration Department with postings in Islamabad and Wah Cantt. While this announcement mentions one vacancy, positions are allocated at different area offices across Pakistan, suggesting potential deployment to various NADRA locations based on operational needs.
Who Can Apply for This Position
The eligibility criteria balance educational qualifications, professional experience, and age requirements appropriate for call center operations.
Educational Requirements
A graduation degree from an HEC-recognized university is required. This means a bachelor’s degree (BA, BSc, BBA, or equivalent) from any Pakistani university recognized by the Higher Education Commission. The field of study isn’t specified, suggesting graduates from various disciplines can apply if they meet other requirements.
Experience Requirements
Relevant 2-3 years post-qualification experience in the relevant field is required. This experience should be in customer service, call center operations, client relations, helpdesk support, or similar roles involving telephone communication and customer assistance. The “post-qualification” specification means experience gained after completing your degree, not during studies.
Your experience should demonstrate capability in handling customer inquiries, resolving complaints, providing information professionally, and working in fast-paced service environments where multiple calls require efficient management.
Age Limit
Applicants must be between 18 and 28 years old. This age range targets young professionals early in their careers who can provide long-term service. The maximum age of 28 is standard for entry-to-mid level government positions in Pakistan, ensuring selected candidates offer substantial service years before retirement.
How to Apply for NADRA Call Center Jobs
Applications must be submitted through NADRA’s official career portal.
Visit NADRA’s careers website where current job openings are listed.
Look for the Call Center Agent position in the Public Registration Department, noting the locations and requirements.
Create an account on NADRA’s recruitment portal if you’re applying for the first time. You’ll need a valid email address and phone number for communication throughout the selection process.
Complete the online application form with accurate information about your educational background, work experience, and contact details. Government positions involve thorough verification, so honesty and accuracy are crucial.
Upload required documents including your graduation degree and transcripts, detailed CV highlighting customer service or call center experience, experience letters from previous employers, CNIC copy, domicile certificate, and recent photographs.
In your CV and application, emphasize any customer service experience, communication skills, ability to handle complaints or difficult customers, and familiarity with database or registration processes if applicable.
Submit your complete application through NADRA’s portal before the February 7, 2026 deadline and save your confirmation for reference.
Important Details to Consider
The salary of PKR 30,000 to 40,000 monthly is reasonable for call center positions in Pakistan, especially considering government employment benefits including job security, pension, medical coverage, and annual increments that private call centers often don’t provide.
Positions are allocated at different area offices across Pakistan, meaning your posting location may be determined by NADRA’s operational needs rather than your preference. While the advertisement mentions Islamabad and Wah Cantt, be prepared for potential assignment to other NADRA offices nationwide.
Call center work involves sitting for extended periods, wearing headsets, handling repetitive queries, and managing stress during high call volumes. The work can be mentally tiring when dealing with frustrated callers or complex issues requiring patience and professionalism.
Government positions typically involve structured work environments with set schedules, performance metrics, and quality monitoring. NADRA, being a modern government organization, likely maintains professional call center standards with training, supervision, and performance evaluation systems.
Application Deadline
The last date to apply is February 7, 2026. Applications received after this deadline will not be accepted. Given government hiring processes can be lengthy and you need to gather various documents, start your application preparation immediately rather than waiting until the final days.
Additional Employment Opportunities
While exploring this opportunity, check out other positions like KIA Lucky Motors jobs 2026 for more employment options across different sectors in Pakistan.
Common Questions About This Position
What type of calls will I handle as a NADRA Call Center Agent?
As a NADRA Call Center Agent, you’ll handle inquiries about national identity cards (CNICs), passport applications, family registration certificates, birth and death certificates, and various NADRA services. Callers might ask about document requirements, application procedures, fee structures, processing times, or how to correct errors in their records. You’ll also receive complaints about service delays, document issues, or problems at NADRA offices. Some calls involve helping elderly or less educated citizens who struggle understanding procedures. The work requires patience explaining bureaucratic processes clearly, often to frustrated people dealing with important life documents. You’ll need knowledge of NADRA’s services, procedures, and policies to provide accurate information quickly.
Does the 2-3 years experience have to be specifically in call centers?
The requirement states “relevant 2-3 years post-qualification experience in the relevant field,” which doesn’t exclusively mean call center work but does mean customer-facing service roles. Experience in customer service, helpdesk support, client relations, reception with telephone duties, banking customer service, or any position involving regular phone communication with customers qualifies as relevant. What matters is demonstrating you’ve handled customer inquiries, resolved complaints, provided information professionally, and worked in environments requiring communication skills and patience. Pure call center experience is ideal, but equivalent customer service roles also meet the requirement. However, entirely unrelated experience like teaching, engineering, or accounting without customer interaction components likely doesn’t qualify as relevant.
Can I choose my posting location or does NADRA decide?
The job description states positions “are allocated at different area offices located across Pakistan,” suggesting NADRA determines posting locations based on operational needs rather than candidate preferences. While the advertisement mentions Islamabad and Wah Cantt, these may be initial posting locations or primary offices, but you could potentially be transferred to other NADRA offices later. Government positions often require serving where assigned rather than choosing locations freely. During interviews, you might express location preferences, but ultimate posting decisions rest with NADRA based on their staffing requirements across Pakistan. If you have strong geographic constraints or cannot relocate, clarify posting flexibility before accepting any offer. Many government employees face transfers throughout careers as organizational needs change.
Final Assessment
The NADRA Call Center Agent position offers stable government employment opportunity for young graduates with customer service experience. The salary of PKR 30,000 to 40,000 monthly combined with government benefits provides decent compensation, especially considering job security and pension entitlements private sector positions often lack.
The requirements for graduation plus 2-3 years relevant experience with age limit of 18-28 years make this suitable for early-career professionals with proven customer service capabilities. The single advertised vacancy suggests competitive selection, though allocation at multiple offices may mean additional opportunities.
If you hold a graduation degree from an HEC-recognized university, have 2-3 years customer service or call center experience, fall within the 18-28 age range, possess strong communication skills, and can work in Islamabad, Wah Cantt, or potentially other Pakistani cities, this position deserves consideration. Just ensure you apply before the February 7, 2026 deadline with complete documentation demonstrating your qualifications and customer service background. Working for NADRA provides opportunity to serve Pakistani citizens while building stable government careers in an organization handling critical national database and registration services.
