Receptionist Jobs 2026 at Glass Doctor Canada Elkhart Indiana
Glass Doctor Canada is hiring a Receptionist for their Elkhart, Indiana location with hourly wages between $15 and $19.75. This inside sales representative position combines front desk duties with customer service responsibilities in a family-oriented business that values respect and customer focus while maintaining a fun work environment.
What makes this opportunity stand out is the exceptional benefits package. Glass Doctor offers 100 percent fully employer-paid insurance including coverage for your spouse and family, which is remarkably generous compared to typical receptionist positions where employees often pay significant portions of health insurance premiums themselves.
Understanding the Receptionist Role
As a Receptionist at Glass Doctor, you’ll serve as the first point of contact for customers calling about glass repair and replacement services. Your voice represents the company, making phone presence and communication skills absolutely essential for success in this position.
The role goes beyond just answering phones. You’ll direct calls to appropriate personnel or locations, manage customer inquiries, and help maintain the customer relationships that keep the business running. Glass Doctor describes this as an inside sales representative position, indicating you’ll likely schedule appointments, provide service information, and potentially upsell services when appropriate.
Why Customer Service Matters Here
Glass repair and replacement often happens during stressful situations for customers. Someone calls because their car windshield cracked, their home window broke, or they need emergency glass service. Your ability to remain calm, helpful, and efficient during these interactions directly impacts customer satisfaction and business reputation.
About Glass Doctor
Glass Doctor operates as part of the Neighborly family of home service brands, providing residential and commercial glass services across North America. The company emphasizes being family-oriented and respectful while encouraging employees to have fun in the process, suggesting a workplace culture that balances professionalism with enjoyment.
The Elkhart location serves the northern Indiana region with glass installation, repair, and replacement services for homes, businesses, and vehicles. Working for an established franchise means you’ll have corporate support and established systems while still experiencing the personal touch of a locally-operated business.
Position Details
Glass Doctor is filling one Receptionist position at their Elkhart facility. The job posting doesn’t mention multiple openings, suggesting they’re looking for the right person to join their existing team rather than mass hiring.
Who Can Apply
The requirements focus more on personal qualities and communication abilities than formal credentials, making this accessible to candidates without extensive educational backgrounds.
Educational and Communication Requirements
You need strong verbal and written communication skills to handle phone conversations professionally and document customer information accurately. There’s no mention of degree requirements, which opens opportunities for high school graduates or those with equivalent education who possess excellent communication abilities.
The company seeks candidates looking for a stable career rather than temporary work. This signals they want someone committed to growing with the organization rather than treating the receptionist role as a short-term stepping stone.
Experience and Skills Needed
Customer service experience is required, meaning previous work helping customers in retail, hospitality, call centers, or similar service environments. Strong phone presence and experience specifically matters since telephone communication dominates this role.
Being quality-driven means you care about doing work correctly and maintaining high standards in customer interactions and administrative tasks. The ability to multitask is crucial because you’ll manage incoming calls while handling other front desk responsibilities simultaneously.
Personal Qualities
Glass Doctor wants a motivated, high-energy team player who thrives in quick-paced work environments. If you prefer slow, predictable workdays, this probably isn’t the right fit. The business can get busy with emergency calls, scheduled appointments, and various customer needs requiring your attention concurrently.
Schedule Requirements
You must be available Monday through Friday and consistently punctual. The job posting emphasizes being on time, indicating reliability matters significantly to this employer. Weekend availability isn’t mentioned, suggesting a standard weekday business schedule.
Compensation and Benefits Breakdown
The hourly wage ranges from $15 to $19.75 based on your experience and qualifications. At $15 hourly working full-time, annual earnings reach approximately $31,200. The higher end of $19.75 hourly translates to roughly $41,080 annually before considering the substantial value of benefits.
The benefits package truly distinguishes this position. You receive paid vacation and holidays, which is standard for full-time positions. However, the 100 percent fully employer-paid insurance including spouse and family coverage is extraordinary. Most employers require employees to contribute toward insurance premiums, especially for family coverage which typically costs hundreds of dollars monthly. Glass Doctor covering these costs completely adds thousands of dollars in annual compensation value.
How to Apply
Glass Doctor uses their franchise career portal for processing applications. Follow these steps to apply properly.
Visit the official Glass Doctor careers page for this specific Receptionist position in Elkhart.
Review the complete job description to ensure you meet the customer service experience requirement and can work Monday through Friday reliably.
Click the apply button and create your candidate profile on Glass Doctor’s recruitment system using your email and contact information.
Complete the application form with accurate details about your customer service background, phone experience, and communication skills. Be specific about previous roles where you handled customer interactions.
Upload your resume highlighting relevant receptionist, customer service, or administrative experience. Emphasize any phone-based customer service roles you’ve held.
Submit your application and watch your email for responses from Glass Doctor’s hiring team regarding interview scheduling.
Important Considerations
Receptionist work requires sitting for extended periods while wearing a headset and looking at computer screens. The quick-paced environment means managing stress when multiple phone lines ring simultaneously or dealing with frustrated customers who need urgent glass repairs.
The inside sales aspect suggests you might have performance metrics around appointment scheduling, customer satisfaction, or service upselling. Understanding these expectations during interviews helps you determine if the role matches your comfort level with sales-oriented objectives.
Being the first point of contact carries responsibility. Your professionalism and helpfulness directly influence whether customers choose Glass Doctor for their service needs or call competitors instead.
Application Timeline
The job posting doesn’t specify an application deadline, indicating Glass Doctor reviews candidates continuously until finding the right person. Applying promptly improves your chances since qualified early applicants typically receive interview invitations before later submissions.
More Career Options
While exploring receptionist careers, consider other fields like maintenance mechanic jobs 2026 for diverse employment opportunities across different industries.
Frequently Asked Questions
Is previous glass industry experience required?
No, the job posting doesn’t mention needing glass industry knowledge. Glass Doctor wants strong customer service skills and phone presence, not specific technical knowledge about glass products or services. They’ll train you on their services, pricing, and procedures after hiring. What matters most is your ability to communicate professionally, handle multiple tasks, and provide excellent customer experiences. Previous receptionist work in any service industry including automotive, healthcare, hospitality, or professional services demonstrates transferable skills applicable to this role.
Does the inside sales aspect mean I’ll have sales quotas?
The job title mentions inside sales representative, suggesting some sales component beyond pure receptionist duties. You’ll likely schedule appointments and possibly suggest additional services when customers call about specific needs. However, the posting doesn’t explicitly mention quotas or commission structure. During interviews, ask directly about performance expectations, whether metrics exist around appointment setting or service recommendations, and how your success will be measured. Understanding these expectations upfront helps you determine if the sales aspect aligns with your skills and comfort level.
Can part-time employees receive the full insurance benefits?
The job posting doesn’t specify whether this is full-time or part-time, though Monday through Friday schedule suggests full-time hours. The exceptional insurance benefit covering employees, spouses, and families typically applies to full-time positions since part-time workers rarely receive comprehensive health coverage. If you need part-time work, clarify during application or interviews whether reduced schedules qualify for benefits. Most likely, the generous insurance package accompanies full-time employment, making this particularly valuable for candidates with families needing health coverage.
Final Thoughts
Glass Doctor’s Receptionist position offers solid opportunities for customer service professionals seeking stable employment with exceptional benefits. The hourly wage of $15 to $19.75 provides reasonable compensation for the Elkhart area, but the 100 percent employer-paid insurance including family coverage dramatically increases total compensation value.
The requirements of customer service experience, strong phone skills, and multitasking abilities are achievable for many candidates with service industry backgrounds. The emphasis on stability, punctuality, and team orientation indicates Glass Doctor wants reliable long-term employees rather than frequent turnover.
If you possess excellent communication skills, thrive in busy environments, enjoy helping customers solve problems, and value comprehensive health benefits for yourself and your family, this position deserves serious consideration. The family-oriented culture combined with the fun work atmosphere suggests a workplace that balances professionalism with employee satisfaction. Apply through Glass Doctor’s careers portal if front desk customer service work in a quick-paced glass service business aligns with your career goals and you can commit to reliable Monday through Friday attendance.
