Technical Support Advisor Job in Lahore – D•Engage Hiring 2025
Post Title: Technical Support Advisor
Department: Technical and Client Services, D•Engage
Location: Lahore, Punjab, Pakistan
Industry: Technical and Client Services
Job Type: Full Time
Salary: PKR (as per company policy)
Experience Required: 1 to 3 Years
Education: Bachelor degree preferred, Computer Science or IT related field
Date Opened: November 20, 2025
About the Company
D•Engage is an international SaaS platform focused on digital engagement and customer experience solutions. The company operates across global markets and builds technology that helps brands connect with customers through advanced automation, analytics, and communication tools. D•Engage maintains a progressive, innovation driven culture where technical talent can grow and work with modern systems.
Job Overview
D•Engage is hiring a Technical Support Advisor for its Lahore based Technical and Client Services team. This role is responsible for supporting new clients during onboarding, resolving technical queries, and ensuring smooth use of the platform. The position requires hands on troubleshooting experience and the ability to communicate technical concepts in an understandable and friendly way.
Key Responsibilities
- Serve as the first point of contact for all client technical queries
- Provide clear, professional, and easy to understand solutions
- Troubleshoot issues related to API calls, usability errors, imports, exports, and campaign creation
- Take part in client onboarding sessions to ensure proper technical setup
- Work closely with account managers to handle escalated or complex issues
- Escalate unresolved cases to the Level 2 technical support team when needed
- Document issues, collect technical information, and ensure accurate case handling
Requirements
- 1 to 3 years of experience in technical support, integration, or client facing tech roles
- Strong communication skills written and verbal
- Ability to work with diverse clients and cross functional teams
- Problem solving skills with the ability to analyze issues and propose solutions quickly
- Knowledge of SQL, JavaScript, APIs, databases, and HTML is required
- Ability to manage workload, prioritize tasks, and maintain accuracy
- Bachelor degree in Computer Science or relevant field is preferred
- Strong command of English is mandatory
Employee Benefits
- Career growth opportunities within a rapidly scaling SaaS environment
- Collaborative and supportive work culture
- Competitive benefits package
- Training and development support
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Frequently Asked Questions
Q: What experience is required for this role
A: Applicants must have 1 to 3 years of experience in technical support, onboarding, or system integration roles.
Q: Is technical knowledge necessary for this position
A: Yes, working knowledge of SQL, JavaScript, APIs, databases, and HTML is required.
Q: What is the nature of this job
A: This is a full time role based in Lahore in the Technical and Client Services department.
Q: Does this role involve client interaction
A: Yes, the Technical Support Advisor works directly with clients, especially during onboarding and troubleshooting.
Q: What communication skills are required
A: Strong English communication is mandatory for this role.