Unit Manager Physical Damage Jobs 2026 at Echelon Insurance Mississauga Ontario
Echelon Insurance is hiring a Unit Manager for their Physical Damage department in Mississauga, Ontario with annual compensation ranging from $65,200 to $100,300. This leadership role involves managing claims associates, overseeing complex insurance files, and developing team members while ensuring quality service delivery.
Working for Echelon means joining CAA Club Group’s award-winning culture with comprehensive wellness programs, learning opportunities, and competitive benefits. If you have claims management expertise and leadership experience, this position offers meaningful work balancing team development with technical oversight.
Understanding the Unit Manager Role
As Unit Manager for Physical Damage claims, you lead a team of claims associates handling automotive damage cases. Your responsibilities split between people management and technical oversight, requiring both leadership capabilities and deep claims expertise.
Team development forms the core of this position. You’ll coach associates on technical skills, provide strategic guidance on handling complex files, and conduct regular performance discussions. Creating individual development plans and delivering constructive feedback helps your team members grow professionally.
Operational oversight ensures consistency across your unit. You’ll monitor corporate reserving practices, distribute incoming claims fairly among team members, and maintain quality standards. Performance management includes creating reviews, identifying training needs, and implementing action plans when issues arise.
Customer service expectations extend both internally to other departments and externally to policyholders and claimants. Balancing efficiency with quality while keeping customers satisfied requires diplomatic skills alongside technical knowledge.
Position Details
Echelon Insurance is filling one Unit Manager position for their Physical Damage claims department at their Mississauga location.
Who Qualifies for This Role
Educational Background
Post-secondary education is preferred, though equivalent industry experience can substitute for formal education. Relevant certifications or college programs in insurance, business administration, or related fields strengthen applications.
Claims Experience Requirements
You need three to five years handling claims with focus on complex files requiring advanced judgment. Simple, straightforward claims don’t provide sufficient preparation for this role. Your background should include technical coverage analysis and challenging claim resolution.
Progressive claims experience covering technical issues, coverage determinations, and claim management demonstrates breadth beyond basic file handling. Understanding policy interpretation and navigating complicated situations prepares you for guiding others through similar challenges.
Leadership Background
Minimum two years of leadership experience is required. This could include supervisor roles, team lead positions, or formal management responsibilities. Experience coaching others and managing performance proves your readiness for this management position.
Technical Knowledge
Working knowledge of Ontario Automobile Policy (OAP 1) and Insurance Act requirements is essential. You must understand legislation governing property and casualty insurance claims since you’ll be guiding associates through regulatory compliance.
Knowledge of claims settlement principles, policy wording interpretation, fraud investigation procedures, and coverage issues provides the foundation for coaching your team effectively.
Age Requirements
No age restrictions apply. Echelon welcomes qualified candidates regardless of age and provides accommodation throughout recruitment for applicants with disabilities.
Application Process
Echelon uses Indeed’s application system for this position.
Access the official application portal through Indeed’s SmartApply system.
Review the complete job description ensuring your experience matches the three to five years claims handling and two years leadership requirements.
Prepare your resume highlighting specific complex claims you’ve managed, leadership accomplishments, team development successes, and your technical expertise with OAP 1 and Insurance Act.
Complete the Indeed application form accurately, providing employment history and education details.
Submit your application and watch for communication from Echelon’s recruitment team regarding interview scheduling.
Things Worth Knowing
The salary range reflects various factors including your specific experience level, skills, and the position’s scope. Candidates with expectations outside this range are still encouraged to apply since total compensation includes additional benefits beyond base salary.
Echelon offers wellness programs, education reimbursement, travel incentives, product discounts, defined contribution retirement plans, and personal spending accounts. These benefits add substantial value beyond listed salary figures.
If you require accommodation during the application or interview process due to disability, notify Echelon early so they can arrange appropriate support meeting accessibility requirements.
Application Deadline
Echelon hasn’t published a specific closing date. They likely review applications continuously until identifying the right candidate. Submitting your application sooner improves chances for early consideration.
Frequently Asked Questions
What makes a claim file complex versus straightforward?
Complex claims involve disputed liability, coverage questions, fraud concerns, injury complications, multiple parties, substantial damages requiring negotiation, or unusual circumstances requiring creative problem-solving. Straightforward claims have clear liability, no coverage disputes, cooperative parties, and simple resolution paths. Your experience should include handling situations where standard procedures don’t apply and you needed judgment determining appropriate resolution strategies. This complexity background prepares you to guide associates facing similar challenging files.
Can I apply if my leadership experience comes from outside insurance?
The posting emphasizes claims leadership specifically, meaning your two years management experience ideally occurred within insurance claims environment. Leadership skills transfer across industries, but understanding claims workflow, regulatory pressures, and technical coaching specific to insurance provides crucial context for this role. If your leadership background is outside insurance but you have strong claims handling experience, emphasize how your management capabilities will apply to claims team oversight and highlight any informal mentoring or training you’ve provided to claims colleagues.
What does work-life harmony mean practically?
Work-life harmony recognizes that strict work-life balance isn’t always realistic, instead focusing on integration allowing you to meet both professional and personal responsibilities without constant stress. Echelon’s wellness program, flexible approaches, and supportive culture aim to help you manage demanding periods while maintaining overall wellbeing. This differs from rigid work-life balance promising you’ll never work late or handle weekend issues, instead acknowledging insurance claims occasionally require flexibility while ensuring you have support and recovery time maintaining long-term sustainability in your career.
Final Thoughts
Echelon Insurance’s Unit Manager position offers solid leadership opportunity in Mississauga with $65,200 to $100,300 annual compensation plus comprehensive benefits. The role balances team development with technical claims oversight requiring both people skills and insurance expertise.
If you bring three to five years complex claims handling experience, two years leadership background, strong knowledge of OAP 1 and Insurance Act, and want to develop claims professionals while managing operations, apply through Indeed’s portal emphasizing your technical accomplishments and leadership capabilities.
For more career options, explore broker business development jobs and other insurance industry opportunities.
